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Frequently Asked
Questions
general
account
Subscription
Prior Access & Custom Travel Design
Group Trips
Getting in Touch With PRIOR
terms of service
Capital One Venture X Card Holder Benefits
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Frequently Asked
Questions
general
What is PRIOR and how does it work?
account
How do I reset and change my password?
How do I add or edit my billing address?
How do I view my saved content and trips?
Subscription
What is a PRIOR Subscription?
What are the guides?
What are the newsletters?
How much is a PRIOR Subscription?
What if I want to cancel my PRIOR Subscription?
Does my PRIOR Subscription automatically renew?
Prior Access & Custom Travel Design
What is PRIOR Access?
How much does PRIOR Access cost?
How do I sign up for PRIOR Access?
What is the cancellation policy for Custom Travel?
Does PRIOR Access automatically renew?
What if I want to cancel PRIOR Access?
Is the $3,250 annual PRIOR Access fee refundable?
Group Trips
What are PRIOR Group Trips?
Who are PRIOR Group Trips for?
Do you need a Bespoke Membership or PRIOR Subscription to purchase a Group Trip?
Does booking one of the PRIOR Group Trips include a membership to access your custom travel services?
Does booking one of the PRIOR Group Trips include an editorial subscription to PRIOR online content?
What is included?
What is not included?
Do you include or arrange international flights?
I want to plan a pre or post trip extension, will you plan this?
Do I need a passport?
Can you accommodate my food allergies and/or restrictions?
Can we choose our rooms?
Can I amend or modify the trip itinerary?
Can I arrive late or leave early?
How do I guarantee my space?
Once I reserve my space what can I expect?
What is your payment and cancellation policy?
Can I use my hotel/ airline/ credit card points to pay?
What happens if I am unable to travel after purchasing due to travel or health restrictions?
Are PRIOR Group Trips suitable for children?
Who can I reach out to if I have more questions?
Getting in Touch With PRIOR
I have a specific question. How do I get in touch with a PRIOR team member?
terms of service
What are your terms and policies?
What is your privacy policy?
Capital One Venture X Card Holder Benefits
What are the benefits extended to Capital One Venture X card holders?
How much is a PRIOR Subscription for Capital One Venture X card holders?
Does my PRIOR Subscription through Capital One Venture X automatically renew?
What if I want to cancel my PRIOR Subscription?
